4. A simplified quality improvement
process just for you
4. A simplified quality improvement
process just for you
To improve a service one must follow five simple steps.
a) Select an area you want to improve. See item 2 above
b) Put together a team leader and a team – or ask for volunteers. Include in the team the disciplines needed to make the improvement being sought.
c) Set a goal for improvement and draw up a timeline / plan
d) Brainstorms what might be the probable cause (using quality tools) and decide what to measure to get to the goal.
e) Gathers data, analyse it and comes up with the improvement.
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