2. How to select what improvement to make
(What project to enter)
There are many ways of and reasons for selecting what improvements to make. These improvements will finally become a project worthy of entering in the awards. You can select an improvement area based on one or more of the following (not mutually exclusive) criteria:
a) A service area that has the most complaints from patients.
For example:
• waiting time at admission
• slow service upon arrival at ER
• extremely slow lab results
• food served cold
b) Patient safety that needs to be improved
• wrong medication
• wrong site surgery
• elderly patients falling off beds
c) Areas in which expenses keep rising
• adding more and more staff to the information desk
• number of housekeeping staff growing much higher than average
• food costs going up
d) Efficiency improvement areas
• number of staff per bed going up
• using technology to reduce waiting time
• using technology for patient records
e) Revenue-generating areas
• using social media marketing
• branding hospital or departmental products and services
• offering new/related services
f) Community involvement activities
• working together with the community
• encouraging employees to participate in community projects
• working with the government to improve healthcare in the country
There are many, THOUSANDS, more:
Look at the categories and of the Asian Hospital Management Awards, 2012. It will trigger what projects you should enter.
Look at the entries of 2,476 winners and runners-up of the last 10 years! You will get so many improvements ideas to implement. More than you can handle! Visit http://www.hospitalmanagementasia.com/knowledgebase/.
Finding and assigning improvement teams is the first, and easiest and most important step in continuous quality improvement.
“Everything can, should, and will be improved,
if not by you then by your successor.”
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